Shipping policy

Shipping Information

Before shipping anything out. Please contact us about the issues, many issues can be resolved with a simple solution.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Next Level Neo is not liable for any damage that may occur when shipping an item to us and for this reason we recommend adding insurance to your package. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary